{"id":14770,"date":"2018-09-18T13:04:20","date_gmt":"2018-09-18T13:04:20","guid":{"rendered":"https:\/\/www.tradefinanceglobal.com\/?page_id=14770"},"modified":"2024-09-26T11:33:28","modified_gmt":"2024-09-26T11:33:28","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/www.tradefinanceglobal.com\/complaints-policy\/","title":{"rendered":"Complaints Policy"},"content":{"rendered":"\n<div class=\"wp-block-columns container w-auto is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"block-header-without-image d-flex flex-direction-column justify-content-center\">\n    <h2 class=\"fs-32 fw-700 fs-xs-28 not-for-table-content\" id=\"heading-complaints-policy\">\n        Complaints Policy    <\/h2>\n    <div class=\"d-grid grid-col-2 grid-col-xs-1\">\n                            <div class=\"\">\n                <div>Last updated on 26 Sep 2024<\/div>\n                <div>18 Sep 2018 . 2 min read<\/div>\n            <\/div>\n            <\/div>\n            <div class=\"d-flex mt-20\">\n            <div class=\"mr-16\">\n                <img decoding=\"async\" src=\"https:\/\/secure.gravatar.com\/avatar\/e2604e86d70b44f6536f59fbd9c740bb?s=60&#038;d=mm&#038;r=g\" class=\"border-radius-60\" width=\"40\" srcset=\"\">\n            <\/div>\n            <div class=\"fs-12\">\n                <span class=\"fw-600\">Robin Abrams<\/span>\n                            <\/div>\n        <\/div>\n    <\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"352\" src=\"https:\/\/www.tradefinanceglobal.com\/wp-content\/uploads\/2024\/05\/Introduction-to-Letters-of-Credit-_-2024-Guide.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.tradefinanceglobal.com\/wp-content\/uploads\/2024\/05\/Introduction-to-Letters-of-Credit-_-2024-Guide.jpg 869w, https:\/\/www.tradefinanceglobal.com\/wp-content\/uploads\/2024\/05\/Introduction-to-Letters-of-Credit-_-2024-Guide-300x122.jpg 300w, https:\/\/www.tradefinanceglobal.com\/wp-content\/uploads\/2024\/05\/Introduction-to-Letters-of-Credit-_-2024-Guide-768x311.jpg 768w, https:\/\/www.tradefinanceglobal.com\/wp-content\/uploads\/2024\/05\/Introduction-to-Letters-of-Credit-_-2024-Guide-320x130.jpg 320w, https:\/\/www.tradefinanceglobal.com\/wp-content\/uploads\/2024\/05\/Introduction-to-Letters-of-Credit-_-2024-Guide-370x150.jpg 370w, https:\/\/www.tradefinanceglobal.com\/wp-content\/uploads\/2024\/05\/Introduction-to-Letters-of-Credit-_-2024-Guide-414x168.jpg 414w, https:\/\/www.tradefinanceglobal.com\/wp-content\/uploads\/2024\/05\/Introduction-to-Letters-of-Credit-_-2024-Guide-600x243.jpg 600w, https:\/\/www.tradefinanceglobal.com\/wp-content\/uploads\/2024\/05\/Introduction-to-Letters-of-Credit-_-2024-Guide-372x151.jpg 372w, https:\/\/www.tradefinanceglobal.com\/wp-content\/uploads\/2024\/05\/Introduction-to-Letters-of-Credit-_-2024-Guide-450x182.jpg 450w, https:\/\/www.tradefinanceglobal.com\/wp-content\/uploads\/2024\/05\/Introduction-to-Letters-of-Credit-_-2024-Guide-380x154.jpg 380w, https:\/\/www.tradefinanceglobal.com\/wp-content\/uploads\/2024\/05\/Introduction-to-Letters-of-Credit-_-2024-Guide-285x115.jpg 285w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns container w-auto is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Contents<\/h2>\n\n\n<div class=\"block-table-content h-auto bg-white auto\">\n    <ul class=\"table-content\"><\/ul><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h1 class=\"wp-block-heading\" id=\"h-complaints-policy-trade-finance-global\">Complaints Policy | Trade Finance Global<\/h1>\n\n\n\n<div class=\"wp-block-columns p-24 rounded h-auto has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" style=\"background-color:#f2f3f4\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>At Trade Finance Global we put our customers\u2019 interests first. If you are unhappy with our service we want to hear about it and we will do our best to put it right.<\/p>\n\n\n\n<p><strong>Updated: 8th Jan 2024<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-contact-us\">How to contact us<\/h2>\n\n\n\n<p style=\"font-size:16px\">If you are not satisfied with any aspect of our service and would like us to look into your concerns further please do not hesitate to contact us by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:16px\">Email at <a href=\"mailto:complaints@tradefinanceglobal.com\">complaints@tradefinanceglobal.com<\/a><\/li>\n\n\n\n<li style=\"font-size:16px\">Telephone us at <a href=\"tel:+44 (0)203 865 3705\">+44 (0)203 865 3705<\/a><\/li>\n\n\n\n<li style=\"font-size:16px\">Write to our Complaints Officer at TFG Finance Ltd:  <strong><em>TFG, County House, 14 Hatton Garden, Third Floor, London, EC1N 8AT<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:16px\">We want to ensure we can deal with your complaint efficiently so please include the full name of the contact that was in touch with TFG, your business and trading name, a summary of your complaint and the best way to contact you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-happens-next\">What happens next?<\/h3>\n\n\n\n<p style=\"font-size:16px\">We will endeavour to respond to and resolve your complaint straight away. However, if we are unable to resolve your complaint within three business days, we may need to carry out further internal investigations. If these are required we will send you a written communication within <strong>5 working days <\/strong>to confirm this and we will give you the name and contact details of the person that will handle your complaint.<\/p>\n\n\n\n<p style=\"font-size:16px\">We will always get back to you as soon as we can but you will receive a final response within <strong>8 weeks <\/strong>of receiving your complaint.<\/p>\n\n\n\n<p style=\"font-size:16px\">In the unlikely event that our investigations require longer than 8 weeks to complete, we will write to you to explain why we are not yet in a position to provide a final response to your complaint and indicate when we will make further contact.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-questions\">Questions?<\/h3>\n\n\n\n<p style=\"font-size:16px\">If you have any questions about how to make a complaint, please do not hesitate to contact us on <a href=\"mailto:complaints@tradefinanceglobal.com\">complaints@tradefinanceglobal.com<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-changes\">Changes<\/h2>\n\n\n\n<p style=\"font-size:16px\">This policy is effective from 24 May 2018. We may, from time to time, make changes to this Complaints Policy to reflect any changes to our privacy practices in accordance with changes to legislation, best practice or website enhancements. We will let you know what these changes are by posting them to this page. Where the changes are significant, we may also choose to email you with the new details and get your consent to make these changes where required by law. It is your responsibility as a user to make sure that you are aware of changes posted on this page, by checking for any changes on a regular basis. Changes posted on this page will become effective as soon as they are posted.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n<div class=\"modules w-100 partners-sponsor container py-10\">\n  <div class=\"d-grid grid-col-8 grid-col-xs-1 grid-col-sm-4 gap-1 max-w-100 py-50\">\n    <div class=\"col-span-2 col-span-xs-1 col-span-sm-1\">\n      <div class=\"d-grid grid-col-1 grid-col-xs-2 mb-sm-15\">\n        <h4 id=\"heading-strategic-partners\" class=\"not-for-table-content fw-700 dark:color-white\">Strategic Partners<\/h4>\n                  <a href=\"https:\/\/www.tradefinanceglobal.com\/partners\/\" class=\"text-black dark:color-white fs-12 small-link-arrow-right text-xs-right mr-0\">\n            <span>More<\/span>\n          <\/a>\n              <\/div>\n    <\/div>\n    <div class=\"col-span-6 col-span-xs-1 col-span-sm-3 overflow-hidden\">\n      <div class=\"swiper-container\" data-slides-desktop=\"5\" data-slides-table=\"3\" data-slides-mobile=\"2.5\" data-space-between=\"16\">\n     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data-value=\"date-desc\">Latest<\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"block-wrapper clearfix overflow-hidden max-w-100\">\n    <\/div>\n\n    <div class=\"bottom-buttons d-flex clearfix container w-auto\">\n      <a href=\"\" class=\"custom-link button-standart button-standart-blue\">\n        <span><\/span>\n      <\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<p>    <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contents Complaints Policy | Trade Finance Global At Trade Finance Global we put our customers\u2019 interests first. If you are unhappy with our service we want to hear about it\u2026 <a href=\"https:\/\/www.tradefinanceglobal.com\/complaints-policy\/\" class=\"read-more-link\">read more &rarr;<\/a><\/p>\n","protected":false},"author":847,"featured_media":110507,"parent":0,"menu_order":44,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"content-type":"","ep_exclude_from_search":false,"footnotes":""},"categories":[8241],"class_list":["post-14770","page","type-page","status-publish","has-post-thumbnail","hentry","category-policies-hub"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v24.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints Policy | Trade Finance Global<\/title>\n<meta name=\"description\" content=\"At Trade Finance Global we put our customers\u2019 interests first. If you are unhappy with our service we want to hear about it and we will do our best to put it right.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tradefinanceglobal.com\/disclaimer\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Policy\" \/>\n<meta property=\"og:description\" content=\"At Trade Finance Global we put our customers\u2019 interests first. 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